January 2010
7 posts
Verizon FIOS Scamming the Elderly
: :: http://www.WhatTheyDontTeachYouAtStanfordBusinessSchool.com/business-week-larry-chiang.htm
: ::
Begin forwarded message:
> From: pfir@pfir.org
> Date: January 16, 2010 9:54:47 PM PST
> To: pfir-list@pfir.org
> Subject: [ PFIR ] Verizon FIOS Scamming the Elderly
> Reply-To: PFIR - People For Internet Responsibility announcement
> list
>
>
> Verizon FIOS Scamming the Elderly
>
> http: //lauren.vortex.com/archive/000670.html
>
>
> Greetings. We know that major telephone/cable/ISP companies have many
> great people managing them and working for them in various capacities.
>
> But when it comes to sales tactics, sometimes it's difficult to come
> up with sufficiently descriptive terminology that doesn't involve
> hard-core expletives.
>
> When sales techniques descend to the level of elder abuse, I'll admit
> I'm nothing short of livid. And that's how I feel right now.
>
> I've just learned that earlier today, a pair of slick, fast-talking
> Verizon door-to-door FIOS representatives (I'm still trying to find
> out if they were Verizon employees or third-party sales reps) scammed
> the elderly father of a friend of mine here in L.A. into signing up
> for a one-year contracted bundle of expensive FIOS services that he
> didn't want or need.
>
> Apparently by implying that a change to FIOS was already a fait
> accompli, they pressured him into immediately signing even though he
> was obviously confused.
>
> I'll be working to untangle this starting on the first business day
> that I can reach Verizon.
>
> But for now, the next time that someone questions the need for more
> regulation in this area, here's one more example to cite.
>
> More later. Take care, all.
>
> --Lauren--
> Lauren Weinstein
> lauren@vortex.com
> Tel: +1 (818) 225-2800
> http: //www.pfir.org/lauren
> Co-Founder, PFIR
> - People For Internet Responsibility - http: //www.pfir.org
> Co-Founder, NNSquad
> - Network Neutrality Squad - http: //www.nnsquad.org
> Founder, GCTIP - Global Coalition
> for Transparent Internet Performance - http: //www.gctip.org
> Founder, PRIVACY Forum - http: //www.vortex.com
> Member, ACM Committee on Computers and Public Policy
> Lauren's Blog: http://lauren.vortex.com
> Twitter: https://twitter.com/laurenweinstein
>
>
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